Effective Date: 01/01/2025
At Pearls Exports (“we,” “our,” or “us”), customer satisfaction is our top priority. This Refund and Returns Policy outlines the terms and conditions for returning products and obtaining refunds. By using our services, you agree to this policy.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
1.1 The item must be unopened, unused, and in its original condition, with all original packaging and labels intact.
1.2 The return request must be initiated within 2 days from the date of delivery.
1.3 Items that are non-returnable include:
- Perishable goods that have been opened or partially consumed.
- Items not in their original condition or damaged due to improper handling by the customer.
- Customized or special-order products.
2. Return Process
2.1 To initiate a return, please contact our Customer Support team at +91-1234567890 with your order details, product information, and the reason for the return.
2.2 Our team will provide you return instructions.
2.3 Pack the item securely to avoid damage during transit. Include the original invoice inside the package and ship it to the return address provided by our team.
2.4 The customer is responsible for the shipping costs associated with returning the item unless the return is due to a defect or error on our part.
3. Refunds
3.1 Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
3.2 If approved, the refund will be processed within 7-10 business days and credited to your original method of payment.
3.3 Refunds may take additional time to reflect in your account depending on your bank or payment provider.
3.4 Shipping fees are non-refundable unless the return is due to a defect or error on our part.
4. Damaged or Defective Items
4.1 If you receive a damaged or defective item, please contact our Customer Support team within 2 days of delivery. Provide details and photographic evidence of the damage or defect.
4.2 We will arrange for a replacement or refund, as appropriate, at no additional cost to you.
5. Non-Delivery Claims
5.1 If you do not receive your order within the estimated delivery time, please contact our Customer Support team promptly.
5.2 Non-delivery claims must be made within 2 days] of the expected delivery date.
6. Storage and Handling Instructions
6.1 We are not responsible for products that are not stored or handled according to the recommended guidelines provided on the product packaging. Improper storage may affect the quality and eligibility for returns.
7. Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us:
Business Name: Pearls Exports
Email: pearlsexports@gmail.com
Phone: +91-72006 36166
Address: No – 154/106 Santhaikadai street,
Main Bazzar, Udangudi,
Thoothukudi – 628203
Thank you for shopping with Pearls Exports. We appreciate your trust in our high-quality palm jaggery, palm candy, honey, and pepper products.
